Frequently Asked Questions

Kosher Mobile offers our customers the choice of either T-Mobile or Verizon nationwide networks. Our customers have access to voice and data services that cover about 99% of Americans

Coverage in your area can be verified by using your zip code at either of the following links: T-Mobile click here, or Verizon click here.


Kosher Mobile provides service on your choice of the nationwide T-Mobile or Verizon networks.

T-Mobile and Verizon are the network providers only; your service is handled exclusively by Kosher Mobile.

Although coverage locators provide high-level estimates of our wireless coverage, coverage is not available everywhere and varies based on a number of factors. Coverage locators do not guarantee service availability

Unfortunately, there are some areas in the United States where we are unable to provide service. If your address falls outside of our coverage area, you will not be able to sign up for Kosher Mobile service.

Yes. Certain phones and devices will have a stronger antenna than others, which will definitely play a role in the signal strength you receive.

Data speeds on our nationwide networks vary by coverage area too. Not all phones can take advantage of the faster data speeds. We recommend researching our portfolio of devices to determine which one will best fit your needs.

Kosher Mobile does not presently offer international calling.

Whether you pay your bill online, or call in and pay through Customer Service, your service will be restored instantly. You will simply need to turn your phone off and back on again for service restoration to take effect.

If you are enrolled in Autopay, your credit card will be charged on the due date shown on your statement.

Excluding various promotions, you will owe the following at sign up:

  • One time activation fee
  • Phone price if you are purchasing a new phone from us
  • Pro-rated plan price for the rest of the current month
  • Other fees including taxes, regulatory fees, or government mandated surcharges for the pro-rated plan price

Yes. Other fees including taxes, regulatory fees, or government mandated surcharges will be clearly displayed on your bill. These charges vary by state.

We accept Visa, Mastercard, American Express and Discover. Credit cards must be in the name of the Kosher Mobile account holder.

You can also choose to have your monthly payments automatically charged to your selected credit card each month. This can be set up in your Kosher Mobile account online, or by calling Customer Service at (732) 806-5030 and we will be happy to set you up on Autopay.

No. You can have as many devices as you like under your account.

Each active device (each line on an account) is billed at the price of the plan the subscriber has chosen, plus applicable taxes, fees, and government regulatory surcharges

Yes. We offer financing options on select phones.

No returns are accepted, only exchanges. Devices can only be exchanged within the first 14 days after purchase, and must have less than 500 minutes, 500 texts, or 1 MB of data consumed. Exchanges can only be done if the device is defective and can only be exchanged for the same device type. If the device is not activated with Kosher Mobile for service, the sale will be considered final, and no exchange/refund can take place.

New device warranties will vary based on the manufacturer and the model of the device.  Customer Service will have details for each phone offered for sale.

You can bring most used, inactive Verizon or T-Mobile devices to Kosher Mobile. There are some restrictions that Customer Service can help you identify.

A device must be able to access either the nationwide Verizon or T-Mobile network in order to work with Kosher Mobile. Unlocked (SIM-free) devices can be purchased from various big-box stores or directly from Apple and brought to Kosher Mobile. It would be a good idea to check with Customer Service prior to purchasing one of these devices to confirm it is compatible with Kosher Mobile.

If you purchased a new device through Kosher Mobile, you should have received activation instructions. In any case, whether you purchased a new device or are bringing you own device (BYOD), you will need to go to the Shop or Activate tab on our website and enter the information as you are prompted. This will include an IMEI and an ICCID (SIM). If you are also bringing a number with you from another carrier, you will need to provide some porting information as described below.

Bringing an existing mobile number to Kosher Mobile (porting) can take 2-3 hours or more. All ports have to go through the National Porting Center, whose hours are   9:00am – 4:00pm Monday through Friday.  Any port submitted near the close of the porting center, or outside their hours of operation could take significantly longer.  The good news is that your number should continue to be active on your current service until the port completes.

The National Porting Center is very particular about the information required to complete a port.  When submitting a phone number for porting to Kosher Mobile, you will need the following information:

  • Phone number to be ported
  • Account holder’s name
  • Account holder’s address where your bill is sent from your current carrier
  • Account number for current carrier
  • Password or PIN for your account on your current carrier



If you’re activating a new number on Kosher Mobile, the process is nearly instantaneous.

If your device is not compatible, it can’t be activated on Kosher Mobile.

If your device is compatible but you’re having trouble, please contact Customer Service at

(732) 806-5030 and we’ll be happy to help.

If you are the original device owner and you believe the device has been flagged in error, you should contact your current carrier to see if the flag can be removed. If this is a device you purchased through a third party, you should contact the seller immediately to attempt to return it and get your money back.

What Customers Say

Want a new phone or like your current one? No worries, either way we’ve got you covered.

Our Customers Say...
I love Kosher Mobile because it’s convenient and I love the direct payment process! I have never had any issues or problems! I will remain a loyal customer!
Jonathan Touyen
Trustworthy people
He was super helpful in changing phone companies. Great dealing with an honest, person that actually takes an interest in your satisfaction.
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